FAQ

What shipping methods are available?

We ship all orders through trusted courier services including FedEx, DHL, UPS, and Skynet. All shipments are fully trackable and delivered safely to your doorstep.

Do you ship internationally?

Yes, we ship worldwide. No matter where you are, we can deliver your custom jacket anywhere across the globe.

How long will it take for my package to arrive?

Since every jacket is custom-made, production time takes 7–15 days depending on design complexity. Once shipped, delivery usually takes 5–6 business days internationally.

FAQ Payment

Which payment methods do you accept?

We accept: Credit Card (Visa, Mastercard) Debit Cards Direct Bank Transfer All payment methods are safe and encrypted.

What should I do if my payment is disapproved?

If your payment fails:

Double-check your card details

Ensure your bank allows international transactions

Try another payment method Or contact us at contact@cinefits.com for assistance.

Is my credit card information safe?

Absolutely. We use secure SSL encryption to protect all payment data. Your card information is never stored or shared with anyone.

FAQ Return & Exchange

Can I change or cancel my order?

Orders can only be cancelled or changed within the first 24 hours. After the jacket enters production, cancellations are no longer possible because the item is custom-made.

Is it possible to return a custom order and receive a replacement?

Custom jackets can only be replaced if:

The item is damaged

Wrong color or wrong item is delivered

There is a manufacturing defect Size issues or change of mind are not eligible for returns.

How can I return an item?

Email us at contact@cinefits.com with:

Order number

Photos of the issue

Tracking number (for return shipping)

Customers must pay return shipping and send the item with tracking.

What should I do if an item in my order is defective?

Please contact us within 48 hours of receiving the product, with clear pictures of the defect. We will review the case and arrange a replacement or refund if the issue is from our side.