Return & Refund Policy
We want you to be fully satisfied with your purchase. Please read our return rules carefully.
🕒 Return Window:
Returns must be initiated within 14 days of receiving the order.
Returns must be initiated within 14 days of receiving the order.
Eligible for Return
- Product arrived damaged or defective.
- Incorrect product received (wrong color/design).
- Significant manufacturing fault.
- Item is in original condition with tags attached.
Not Eligible
- Wrong size selected by the customer (Please check size chart).
- Custom-made jackets (Personalized measurements).
- Change of mind after 24 hours of ordering.
- Item has been worn, washed, or tags removed.
How to Return (Step-by-Step)
1
Contact Us
Email us at support@cinefits.com with your order number and photos of the issue.
2
Approval
Our team will review your request within 24 hours and provide a return address.
3
Ship It
Pack the item securely and ship it back. Please share the tracking ID with us.
Refund Process
- Inspection: Once we receive your return, we will inspect the item to ensure it meets our return conditions.
- Processing: If approved, your refund will be processed immediately.
- Credit: The amount will automatically apply to your original method of payment within 3–7 business days, depending on your bank.
Order Cancellation
Since our jackets are made to order:
- Orders can be cancelled within 24 hours of placement for a full refund.
- After 24 hours, the manufacturing process begins, and a cancellation fee may apply (30% of product cost) to cover material usage.
⚠️ Important Note on Sizing
We strongly urge you to check our Size Chart before ordering. Since we sell high-quality replicas and custom gear, we cannot accept returns simply because the size you chose does not fit.
Need help? Contact us at support@cinefits.com